1. Introduction

Welcome to Payza Express Innovation. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and disclose your information when you use our delivery services, website, and WhatsApp-based ordering system.

2. Information We Collect

We collect personal information that you provide to us, such as:

• Contact Information: Name, phone number (WhatsApp), and email address.
• Delivery Information: Pickup and drop-off addresses, recipient details.
• Location Data: GPS coordinates to facilitate efficient routing and delivery tracking.
• Payment Information: Mobile Money transaction details (we do not store your PIN).

3. How We Use Your Information

We use your information to:

• Provide and manage our delivery services.
• Optimize delivery routes using AI.
• Communicate with you regarding your orders via WhatsApp or SMS.
• Process payments and prevent fraud.
• Improve our platform and customer service.

4. Data Sharing

We share your information only with:

• Our "Champions" (drivers) who need your address and contact details to fulfill your delivery.
• Service providers who assist with payment processing (e.g., Mobile Money operators) and AI analysis.
• Legal authorities if required by Zambian law.

5. Data Security

We implement appropriate technical and organizational security measures to protect the security of any personal information we process. However, please remember that no method of transmission over the internet or mobile network is 100% secure.

6. Contact Us

If you have questions or comments about this policy, you may email us at info@payzaexpressinnovation.com.